For detailed information regarding shipping, please refer to Shipping Information.

Yes. If a portion of your order is out-of-stock at our distribution center, please note that shipment for your entire order may be delayed until the portion is received from headquarters.

When you order online, your product is shipped from our distribution center. If the distribution center is out-of-stock, a request is made to our headquarters for your product. Your product is then sent to the distribution center, from where it will be shipped out to you. If this process is necessary, shipment time may exceed our average shipment times. You will be notified through email in the event of a delay.

Cosa Piora does its best to keep all products available, but stock can fluctuate, especially during peak seasonal demand. Out-of-stock items are labeled accordingly on our website, where you can also check real-time availability and pricing. If a product you ordered becomes out-of-stock before shipping, we'll notify you by email. You can choose to cancel for a full refund or wait until the item is restocked. If the product has been discontinued, we'll notify you immediately and offer a refund or exchange for a different item. If an item you want is currently out-of-stock, contact Customer Service through our website to register your interest. We'll email you with updates on its status. Please note that since all products are handmade, restocking isn't always guaranteed. Some items may also be modified over time (shape, material, or hardware) to improve quality, so the original version may not return exactly as it was.

Yes. We ship internationally via DDP (Delivered Duty Paid), so duties, taxes, and VAT are calculated at checkout. Currently unavailable to Israel, Qatar, Saudi Arabia, Macau, Mexico, Portugal, and Turkey.

Returns follow these steps:

1. Submit photo proof — Send photos of the item via live chat for review.
2. Return approval & request — Once your photos are approved, log in to your account and submit a Return Request through "My Orders" within 14 calendar days of delivery.
3. Shipping label & inspection — Domestic orders receive a prepaid USPS return label; international orders arrange their own traceable shipping (see below). Once we receive the item, it will be inspected.
4. Final approval — After inspection, your return is finalized and your refund or reimbursement is processed.

Domestic orders:

Once approved, you'll receive a prepaid USPS return label. Simply pack the item, attach the label, and drop it off at any USPS location.

International orders:

International returns aren't eligible for a prepaid shipping label. Please arrange your own traceable carrier. Use a standard, economy-rate shipping service (e.g., EMS or your local postal service) — premium or expedited couriers such as FedEx Priority or DHL Express will not be fully reimbursed.

Outbound shipping, duties, and taxes are non-refundable for change-of-mind returns. If the item is confirmed defective, damaged, or incorrect, your standard economy return shipping cost will be reimbursed via PayPal.

We don't offer direct exchanges. Return your original item under our Return Policy, then place a new order for the item, size, or color you want. Your refund is processed once the return is received and inspected.

Yes, you'll get an email once your return arrives and passes inspection, along with your refund or store credit details. You can also check status anytime under My Orders in your account.

Gift recipients can start a return without an account — just contact us via Live Chat or email. Once approved and inspected, the recipient gets store credit (an account is needed to use it), and the original sender is refunded to their payment method.