Delivery windows include both warehouse processing and transit time. Tracking numbers update once the package leaves our facility. All international shipments are sent DDP (Delivered Duty Paid); all applicable duties, local taxes, and VAT are calculated and collected directly at checkout. The following table outlines the available shipping tiers, estimated delivery speeds, and associated costs based on your order value and destination category

Shipping Services & Rates

Important Shipping Notes:

• Gift Card Payments: Gift cards can be applied at checkout in the "Discount code or Gift card" field and will cover your full order total, including shipping fees and taxes.
• Delivery Timelines: Please note that delivery timelines are estimates and may change due to unforeseen circumstances (such as carrier delays, severe weather, or customs processing).
• Signature Requirement: For security purposes, orders with a subtotal over $1,000 (excluding tax) require a signature upon delivery.
• Returns: When initiating a return, domestic US orders will be issued a return shipping label exclusively through USPS, while international shipments require you to arrange your return shipment independently using your own carrier of choice.

DOMESTIC SHPPING

INTERNATIONAL SHIPPING

*Regional Restrictions: We do not ship to P.O. Boxes, APO/FPO/DPO military addresses, U.S. territories (e.g., Puerto Rico, Guam), or countries with temporary service suspensions which includes Israel, Macau SAR, Mexico, Portugal, Qatar, Saudi Arabia, and Turkey.

Orders placed before 12:00 PM EST on business days ship the same day. Orders placed after 12:00 PM EST, on weekends, or during U.S. federal holidays will process the next business day. See the schedule below for a full breakdown.

Daily Fulfillment Schedule

• Order Modification Restrictions: Once an order is submitted, the shipping address cannot be modified under any circumstance. Separate orders cannot be combined to save on fees.
• High-Value Security: Orders with a subtotal over $1,000 (pre-tax) strictly require a signature upon delivery.
• DDP Hassle-Free Clearance: Because we collect all import duties and taxes upfront at checkout, your package will clear customs automatically without any courier text notifications, surprise fees, or local tax ID requirements.
• Failed Deliveries: If a package is refused by the recipient or deemed undeliverable due to an incorrect customer address, all original and return shipping fees are deducted from the final refund.

US Major Holidays:

Order Account & Processing Status

• No Account Required: You do not need to create an account to place an order with us. Guest checkout is fully supported, and you will manually enter your shipping details during the checkout process.
• Fulfillment Delays: We aim to process and dispatch all shipments as quickly as possible. If any unexpected delivery delays occur, we will notify you immediately via email. While the carrier is responsible for final transport, you can monitor live status changes at any time.
• Tracking Activation: Tracking numbers activate in our system once the package leaves our facility. You can monitor real-time order progress 24/7.

How to Track Your Order:

• With an account: Log in, go to Orders, select your order number, and click the black "Track" button for live status and carrier updates.
• As a guest: You do not need an account to view your shipment timeline. Simply click "Order Status & Tracking" in our website's footer menu, enter your Order Number and Email Address into the portal, and click "Check Status".

Delivery Liabilities

Signature Requirement: For security, orders with a pre-tax subtotal over $1,000 strictly require a signature upon delivery.

Shipping Liabilities: Deliveries occur Monday–Friday during normal office hours. Cosa Piora is not responsible for lost or stolen return packages during transit. If a package is deemed undeliverable or refused due to an incorrect address, all original and return shipping fees are deducted from the final refund.

International shipments crossing global borders are strictly subject to regional duties, tariffs, and local customs regulations. It is your absolute responsibility to provide the correct legal identification code during the checkout process. If you fail to enter the correct customs or identification code required by your country during checkout, there is a high probability your package will be destroyed, returned, or canceled by border customs agencies. Cosa Piora assumes no liability for custom-enforced disruptions, and these orders are strictly ineligible for refunds.

Compliance & Liability Policy

• Mandatory Rules Apply: If your country requires an identification code, it must be provided during checkout. Cosa Piora assumes no liability for custom-enforced destruction, delays, or returns resulting from missing or incorrect customs data. These orders are strictly ineligible for refunds.
• Unlisted Countries: If your country is not explicitly listed in Categories 1 or 2, no special identification code is required at checkout. Your standard name, shipping address, and phone number are sufficient.
• Dynamic Regulations: Customs rules are subject to change without notice due to localized updates in regional import law. Customers are entirely responsible for staying informed of current customs regulations.

If your country is not listed above, it does not mean your shipment is exempt from border control. Every international crossing is subject to duty evaluations determined independently by your local customs agency. We highly recommend contacting your local border authorities to verify specific import code or tax compliance rules before completing your purchase.

Category 1: Countries with Mandatory Checkout ID Codes

These countries require a strict customs clearance identifier for all personal imports. You must provide this code in the designated field at checkout to clear transit.

• South Korea: PCCC (Personal Customs Clearance Code)
  • Must start with the letter P followed by 12 digits.
  • Format Example: P123123123123
  • Official Reference: Korea Customs Service
• Italy: Codice Fiscale (CF / National Tax Code)
  • 16-character alphanumeric code mapping name, birthdate, and location.
  • Format Example: RSSMRA85M01H501Z
  • Official Reference: Agenzia delle Entrate

Category 2: Countries with Conditional / Occasional Requirements

These regions do not require an ID code at checkout for personal online shopping. However, border authorities may temporarily pause transit and request a national tax or identity number depending on shipment value, localized inspection, or business classifications.

• Hong Kong: HKID (Hong Kong Identity Card)
  • Alphanumeric personal identification format.
  • Format Example: A123456(7)
  • Official Reference: Hong Kong Customs and Excise
• Portugal: NIF (Número de Identificação Fiscal)
  • 9-digit national tax identification number.
  • Format Example: 245678912
  • Official Reference: Portal das Finanças
• Spain: NRIC / FIN (National Registration ID / Foreigner ID Number)
  • 8 digits followed by a control letter code.
  • Format Example: 12345678Z
  • Official Reference: Agencia Tributaria
• Singapore: NRIC / FIN (Personal ID / Foreigner ID), UEN (Unique Entity Number for Businesses)
  • Personal: Alphanumeric ID format
  • Format Example: S1234567D, T9876543J
  • Business: 9 or 10-character business entity code
  • Format Example: 201912345A
  • Official Reference: Singapore Customs
• United Kingdom: EORI Number (Economic Operators Registration), VAT Number (Value Added Tax for Businesses)
  • EORI: GB followed by a 12-digit sequence
  • Format Example: GB123456789000
  • VAT: GB followed by a 9-digit sequence
  • Format Example: GB123456789
  • Official Reference: HM Revenue & Customs

Category 3: Countries with No Customs ID Requirements

The following destinations do not require any special customs identification codes for standard personal imports. Accurate name, address, and mobile number lines are fully sufficient for customs clearance.

Here are the direct, clickable URLs for each official government portal:

• South Korea: https://unipass.customs.go.kr
• Italy: https://www.agenziaentrate.gov.it
• Hong Kong: https://www.customs.gov.hk
• Portugal: https://www.portaldasfinancas.gov.pt
• Spain: https://sede.agenciatributaria.gob.es
• Singapore: https://www.customs.gov.sg
• United Kingdom: https://www.gov.uk/eori