Creating account is not mandatory, however, if you create an account, you will be able to enjoy the following benefits:

• It’s free. There are no fees
• 24/7 quick access and management of account information
• Visit your order history
• Check and manage the status of your recent orders
• Modify your order after the order is placed
• Securely save your shipping address for quicker payment processing
• Convenient access and updates to your wish list

Click here to get started.

If you would like to reset your password, click on the “Forgot your Password” on the login page and provide your email address. An email will be automatically sent to you with password reset instructions. The password must be minimum of 8 character containing at least one letter, number, and special character (~!@#$%^&*()-_?).

Finding a specific product

To search for a specific product that you wish to order, click on the magnifying-glass icon that indicates a search tool at the top right corner of each page. Once you enter the name of the product, various products corresponding categories and pages will appear. You can view the results by selecting “See All Results”.

Browsing the product

On the desktop browser, click Collection or Shop on the top of the screen. On a mobile device, select the menu icon in the top left corner. You can log in and select the category you wish to choose.

Check Out

When you are ready to order a product, click on Check Out and proceed with the following steps:

1. Enter your email and shipping address
2. Choose the preferred type of shipping
3. Input method of payment
4. Review all items before placing the order
5. Confirmation email will be sent

Ordering a product

1. Login if you are a member. You can still order without an account.
2. Search and select a product you wish to order. The entire collections can be viewed from the Collection page or the Shop page. The Collection page contains a detailed description of the collections, and the Shop page directly links you with the individual product.
3. **Please note that the mobile website is different from the desktop-based website experience. The website can be accessed via smartphone or tablet, with a smaller screen and touchscreen navigation. The search tool and menus are located on the top left corner of the page.
4. Once you have selected it, you can quickly view the product through the hover bottom and click Add to Cart bottom or you can view the product and click Buy It Now bottom.
5. Once completed, review items in My Cart and proceed to Checkout. If you click on the Buy, It Now, this will directly proceed to Checkout.
6. You do not necessarily need an account to order a product. For those who wish to order without creating a Cosa Piora account, enter your email address along with your shipping information in the contact information section at the Information page. Please login if have an account. If you don’t have a Cosa Piora account yet, you may choose to create an account before continuing to payment.
7. Please confirm your contact and shipping information at the shipping page and select a shipping method to complete your order.
8. Once your order is confirmed, we will begin preparing your order for shipment.
9. You will receive emails informing you of the shipment status during the process.

The products are prepared for shipment immediately after your order has been completed. You may cancel or change your order for any reason, before your products are shipped. You can cancel the order on My Order page after you login to your account. However, after your products are shipped, cancellation or changes cannot be made. You must first receive the products, then request a refund, return or exchange.

Any inquiries regarding product returns can be made directly on the website at Contact Us. Please be sure to include your order number and detailed information regarding the reason for your return request. Please visit our Return Policy for additional details.

Standard/Free shipping typically takes 3–7 business days from the date your order is placed. Express shipping typically takes 2–3 business days from the date your order is placed. Please note these timeframes are estimates and may vary due to factors outside our control, such as carrier delays or high-demand periods.

Contact us via Live Chat or email with photo proof of the issue within 14 calendar days of delivery. Once confirmed, log in to your account, go to My Orders, and submit a Return Request. These are treated as exempt returns, so your return shipping and any restocking fees are fully waived, domestic orders get a prepaid USPS label, and international orders are reimbursed for standard economy return shipping via PayPal once the item is inspected and confirmed. See the Shipping section for full return details by shipping type.

When you have submitted your order, a confirmation email is sent automatically. Please check your email and if there are any problems, please contact us directly through our website at Contact Us.

All sale, promotional, discounted, personalized, and engraved items are final sale and they are non-returnable, non-refundable, and non-exchangeable.

If you are experiencing any difficulties, viewing, browsing any of our content on our website or mobile, or if you have difficulties browsing any information, we encourage you to do the following:

• Contact our Customer Service directly through our website at Contact Us
• Write an email to use at customerservice@cosapiora.com

Cosa Piora is committed to creating the best services possible and aim to create an accessible and user-friendly experience for our customers. We will continue to improve our service and we are open to suggestions that would help us achieve this.