FAQS
PROMOTIONS
WHAT ARE THE MAJOR PROMOTIONS AND DISCOUNTS AT COSAPIORA?
We offer exciting promotions throughout the year, including:
- Newsletters subscribe discount: A small discount for new customers to encourage their subscription to our newsletter.
- Winter Sale (December–January): Enjoy discounts on our winter collection and other exclusive items.
- Black Friday Discounts: One of our most significant sales of the year with incredible offers on a wide range of products.
- Summer Clearance Sale: Get up to 30~40% off on select items during our summer clearance.
- Special Holiday Offers: Look out for discounts and limited-time deals during major holidays.
- Free Shipping Promotions: Offer free shipping on orders over a certain amount, during specific periods, or as part of other promotions.
- Flash Sales: Limited-time discounts on specific items or categories.
WHAT TYPES OF PROMOTIONS ARE AVAILABLE, AND HOW CAN I REDEEM THEM?
Promotions and discounts typically come in two forms: automatic discounts and discount codes. Automatic discounts are applied instantly when you meet the eligibility criteria, such as reaching the minimum purchase amount or adding a qualifying item to your cart. No additional action is needed.
Discount codes, on the other hand, require you to manually enter a promotion code at the checkout to activate the discount. To ensure your promotion is applied correctly, review the grand total in your shopping bag before completing your purchase. If you experience any issues, check the promotion’s terms and conditions or contact Customer Service for further assistance.
ARE PROMOTIONS APPLICABLE TO ALL PRODUCTS?
Some promotions may have restrictions. Please refer to the terms and conditions and FAQs for specific details.
CAN I COMBINE MULTIPLE PROMOTIONS IN ONE ORDER?
In most cases, promotions cannot be combined. However, some exceptions may apply. Please check the specific terms and conditions of each promotion for details.
WHY ISN'T MY PROMOTION CODE WORKING?
Please make sure the promotion code is entered exactly as shown, including correct letters, numbers, and spacing, even a small typo or extra space can prevent it from working. Also double-check that the promotion hasn't expired and that your order meets any applicable conditions (e.g., minimum purchase amount, eligible products). If the code still isn't working after checking these details, please contact our Customer Service.
DO YOU OFFER DISCOUNTS FOR FIRST-TIME CUSTOMERS?
Yes, we offer a 15% discount on your first order when you subscribe to our newsletter. This gives you access to exclusive promotions and keeps you updated on new products and special offers. Please note that the discount rate may vary and is subject to change.
ARE THERE ANY RESTRICTIONS ON SALE ITEMS?
Sale items are often limited in quantity and may not be restocked once sold out. Additionally, some promotions may not apply to items already on sale. Please refer to the specific promotion details for any restrictions.
IF I RETURN AN ITEM PURCHASED WITH A DISCOUNT, WILL I GET THE FULL AMOUNT REFUNDED?
Refunds for returned items are typically processed based on the amount paid at the time of purchase. If you use a discount code, you will be refunded the discounted price, not the original full price. Shipping fees and other charges may also be non-refundable.
HOW CAN I STAY INFORMED ABOUT UPCOMING PROMOTIONS, INCLUDING SPECIAL HOLIDAY OFFERS?
To stay updated on our latest products, exclusive promotions, and special holiday offers, we recommend subscribing to our newsletter. Simply enter your email address in the subscription box on our website to receive regular updates. We frequently run special promotions during holidays and major occasions, so be sure to also check our website and follow our social media channels for the latest announcements and deals.
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