Delivery windows include both warehouse processing and transit time. Tracking numbers update once the package leaves our facility. All international shipments are sent DDP (Delivered Duty Paid); all applicable duties, local taxes, and VAT are calculated and collected directly at checkout. Free Domestic Standard shipping on orders over $180 is available exclusively to signed-in account holders. Guests are not eligible. The following table outlines the available shipping tiers, estimated delivery speeds, and associated costs based on your order value and destination category.

Shipping Services & Rates

Important Shipping Notes:

• Gift Card Payments: Gift cards can be applied at checkout in the "Discount code or Gift card" field and will cover your full order total, including shipping fees and taxes.
• Delivery Timelines: Please note that delivery timelines are estimates and may change due to unforeseen circumstances (such as carrier delays, severe weather, or customs processing).
• Signature Requirement: Orders over $1,000 (excluding tax) require a signature upon delivery for security purposes.
• Returns: Domestic returns are issued a prepaid USPS return label by email after approval. International returns must be shipped back via standard economy post or local EMS only.

DOMESTIC SHIPPING

INTERNATIONAL SHIPPING

*Regional Restrictions: We do not ship to P.O. Boxes, APO/FPO/DPO military addresses, U.S. territories (e.g., Puerto Rico, Guam), or countries with temporary service suspensions, currently including Israel, Macau SAR, Mexico, Portugal, Qatar, Saudi Arabia, and Türkiye.

Orders placed before 12:00 PM ET on business days ship the same day. Orders placed after 12:00 PM ET, on weekends, or during U.S. federal holidays will process the next business day. See the schedule below for a full breakdown.

Daily Fulfillment Schedule

• Order Modification Restrictions: Once an order is submitted, the shipping address cannot be modified under any circumstances. Separate orders cannot be combined to save on fees.
• High-Value Security: Orders with a subtotal over $1,000 (pre-tax) strictly require a signature upon delivery.
• Delivered Duty Paid (DDP): All import duties and taxes are collected upfront at checkout, so no additional duties or taxes are due on delivery. However, a customs ID may still be required depending on destination regulations, and delays are possible due to factors outside our control.
• Failed Deliveries: If a package is refused by the recipient or deemed undeliverable due to an incorrect shipping address, all original and return shipping fees are deducted from the final refund.

Federal Holidays

• Jan New Year's Day
  Martin Luther King jr. Day
• Feb Washington's BirthDay (President's Day)
• May Memorial Day
• Jun Juneteenth National Independence Day
• Jul Independence Day
• Sep Labor Day
• Oct Columbus Day
• Nov Veterans Day
  Thanksgiving Day
• Dec Christmas Day

US Major Holidays:

Order Account & Processing Status

• No Account Required: You do not need to create an account to place an order with us. Guest checkout is fully supported, and you will manually enter your shipping details during the checkout process.
• Fulfillment Delays: We aim to process and dispatch all shipments as quickly as possible. If unexpected delivery delays occur, we will notify you via email. While the carrier handles final transport, you can check the latest status anytime.
• Tracking Activation: Tracking numbers activate in our system once the package leaves our facility. You can check the latest tracking updates at any time.

How to Track Your Order:

• With an account: Log in, go to Orders, select your order number, and click the "Track" button for status updates.
• As a guest: You do not need an account to view your shipment timeline. Simply click "Order Status & Tracking" in our website's footer menu, enter your Order Number and Email Address in the portal, then click "Check Status".

Delivery Liabilities

Signature Requirement: For security, orders with a pre-tax subtotal over $1,000 require a signature upon delivery.

Shipping Liabilities: Delivery days and hours vary by carrier and destination. Cosa Piora is not responsible for lost or stolen return packages during transit.

International shipments are subject to regional duties, tariffs, and customs rules. Enter the correct ID code at checkout if required. Missing or incorrect codes may cause delays, returns, or destruction. Affected orders are not eligible for refunds.

Compliance & Liability Policy

• Mandatory Rules Apply: If required, enter your ID code at checkout, or the order risks delay, return, or destruction.
• Category 3 Countries: Only your name, address, and phone number are needed for customs clearance.
• Dynamic Regulations: Import rules can change without notice, so please stay informed of current requirements.

Category 1: Countries with Mandatory Customs ID Codes

These countries require a customs ID at checkout for personal imports. Enter the code in the field for customs clearance.

• Italy: CF: Codice Fiscale
  • 16 characters, letters + numbers
  • e.g. RSSMRA85M01H501Z
  • Official Reference: Agenzia delle Entrate
• South Korea: PCCC: Personal Customs Clearance Code
  • Starts with P + 12 digits
  • e.g. P123123123123
  • Official Reference: Korea Customs Service

Category 2: Countries with Conditional Customs ID Requirements

These countries don't require an ID at checkout for personal orders, though authorities may request a tax or ID number based on shipment value or business classification. Please confirm current requirements with local customs before shipping.

• Hong Kong: HKID (Hong Kong Identity Card)
  • Alphanumeric personal identification format.
  • Format Example: A123456(7)
  • Official Reference: Hong Kong Customs and Excise
• Portugal: NIF (Número de Identificação Fiscal)
  • 9-digit national tax identification number.
  • Format Example: 245678912
  • Official Reference: Portal das Finanças
• Spain: NRIC / FIN (National Registration ID / Foreigner ID Number)
  • 8 digits followed by a control letter code.
  • Format Example: 12345678Z
  • Official Reference: Agencia Tributaria
• Singapore: NRIC / FIN (Personal ID / Foreigner ID), UEN (Unique Entity Number for Businesses)
  • Personal: Alphanumeric ID format
  • Format Example: S1234567D, T9876543J
  • Business: 9 or 10-character business entity code
  • Format Example: 201912345A
  • Official Reference: Singapore Customs
• United Kingdom: EORI Number (Economic Operators Registration), VAT Number (Value Added Tax for Businesses)
  • EORI: GB followed by a 12-digit sequence
  • Format Example: GB123456789000
  • VAT: GB followed by a 9-digit sequence
  • Format Example: GB123456789
  • Official Reference: HM Revenue & Customs

Category 3: Countries with No Customs ID Requirements

These countries do not require any customs ID for standard personal imports. An accurate name, address, and mobile number are sufficient for clearance.

Here are the direct, clickable URLs for each official government portal:

• South Korea: https://unipass.customs.go.kr
• Italy: https://www.agenziaentrate.gov.it
• Hong Kong: https://www.customs.gov.hk
• Portugal: https://www.portaldasfinancas.gov.pt
• Spain: https://sede.agenciatributaria.gob.es
• Singapore: https://www.customs.gov.sg
• United Kingdom: https://www.gov.uk/eori