FAQS
PAYMENT METHOD
IN WHAT CURRENCIES CAN I PAY FOR MY ORDER?
Your order will be charged in US Dollars. When ordering from an overseas, you may be subject to foreign transaction fees depending on your bank, credit card company, or other payment method. Therefore, please be reminded that the amount you pay for on our website may differ from the actual amount you are charged by your credit card company or bank. Cosa Piora is not responsible for any additional fees. For any inquiries on foreign transaction fees or exchange rates, please inquire directly with your credit card company or bank.
WHEN DOES THE PAYMENT ACTUALLY GO THROUGH?
If you are making a debit or credit card payment from your checking account, the payment will go through after the completion of your order. Depending on your bank, debit/credit card company, or other payment method, a withdrawal of funds from your balance may take up minutes or in some cases 24 hours as each banking company holds different policies regarding online payments.
WHAT PAYMENT METHODS CAN I USE?
We accept the following payment methods:
- Visa
- MasterCard
- American Express
- Discover
- PayPal
- Diners Club
- Shop Pay
- Apple Pay
- Google Pay
- PayPal (Express)
- Cosa Piora Gift Card
※※Cash On Delivery (C.O.D.), or payment by installments are not an option.
CAN I USE MORE THAN ONE PAYMENT METHOD FOR ONE TRANSACTION?
Unfortunately, we cannot accept more than one (1) credit card on a single order. However, you can use both your credit card and an E-Gift Card.
CAN I USE MORE THAN ONE PROMOTION CODES ON A SINGLE ORDER?
We offer a variety of promotional codes to our customers such as a gift with purchase, free shipping, free return, a percentage off, and a fixed-amount off. A maximum of one promotional code can be used per order during the checkout process. Promotional codes may exclude certain product categories, which will be listed in the details of the promotional code.
WHEN WILL I BE CHARGED FOR MY ORDER?
Your credit or debit card is charged once your order is placed after the checkout process. A confirmation email will be sent with tracking information. If you ordered more than one product, you will be charged for each product with a shipment fee and tax depending on your location.
WHAT IF THERE IS A PAYMENT ERROR?
If you experience a payment error, please double-check your card details, billing address, and expiration date, or try a different card or payment method. If the issue persists, please contact our Customer Service through the "Contact Us" page on our website, or reach out via live chat.
IS MY PERSONAL INFORMATION SAFE?
Cosa Piora safely secures all of our clients’ personal information and will not share your information with any 3rd parties without your consent. General Data Protection Regulation (GDPR) that came into effect on May 25, 2018. Cosa Piora offers GDPR and it provides individuals to have better control over their personal data. For more information, please visit the Shopify Help Center which provides an overview of Shopify's platform and features in detail (https://help.shopify.com/en/manual/your-account/GDPR/GDPR-overview).
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