RETURN POLICY

Cosa Piora reserves the right, at its discretion, to revise, modify, alter, add, or eliminate sections of these Terms, Policies, and Instructions at any time by posting the amended Terms without any prior notification. Please check these Terms, Policies, and Instructions periodically for modifications and updates. Your continued use of the website or services after the posting of changes constitutes your binding acceptance of such changes. Your access or use of the site or service shall mean that you have read, understand, and agree to be bound by the terms stated below. This means the customer must read these terms.

All ordered products must be returned in its original condition with all components intact first and must meet our Return Policy to request returns, exchanges, or refunds. Cosa Piora reserves all rights the deny or reject returns, exchanges or refunds that do not meet our policy.

All ordered products must be returned in its original condition with all components intact first and must meet our Return Policy to request returns, exchanges, or refunds. Cosa Piora reserves all rights the deny or reject returns, exchanges or refunds that do not meet our policy.
Cosa Piora reserves all rights to thoroughly review the condition of the ordered product once it returns before processing any returns, exchanges, or refunds. We have a right to deny or reject return requests based on the assessment of products condition. This may take up more than a week due to the 2-step process.
After the online submission is reviewed, the customers are eligible to request a return form and return label. Customer Service will send you both items through email once the return request has been approved. International shipments differ from domestic shipments. For international customers, you will need to pay for returning your shipment and you receive a reimbursement through a PayPal account depending on circumstances.
All returns requests must be made by submitting an online inquiry directly through the website at the Contact Us section. Please fill in the required fields under the subject “Returns” with a subject detail you wish to submit.
Returns, exchanges or refunds are only eligible only under the following conditions:
Return must be requested and sent within 14 days (Not business days) from receiving your order for both domestic and international shipments.
Inquiry submission must be made directly through the website at the Contact Us section.
The product and original product case must be in its original condition.
The product and original product case must be unused, unaltered, unrepaired, unwashed, or undamaged in any way.
The tags and labels must not be removed.
The Certificate of Authenticity and the polishing cloth must be included.
Scratch-resistant stickers on the metallic components and magnetic caps that protects the product must not be removed. It helps to maintain its original condition.
Once you have packed the return product with sufficient protection under the guidelines, please drop off your return package at the assigned carrier (i.e., USPS). If you decide to use a carrier under your choosing, you will be solely responsible for the restocking fee and return shipping fee incurred.
Cosa Piora is not responsible for lost or stolen packages during return transit. All products are at the responsibility of the customer until they have been received by Cosa Piora. Make sure to track the return products.
Cosa Piora reserves the right to refuse or reject any orders or returns. Cosa Piora will notify you after the assessment and provide you with a reason for such refusal and will make a refund or will send back the return product to the original shipping address at the customer’s expense.
If you have received a defective, damaged, or incorrect product, you will be eligible for returns, exchanges, or refunds. Cosa Piora will be responsible for all *restocking fee and return shipping fee for both domestic and international shipments. However, Cosa Piora will not be responsible for any damages caused by intent, negligence and carelessness of the customer and will not be eligible for returns, exchanges, or refunds.
A restocking fee refers to a 5% fee per product and $5.95 return shipping fee for domestic shipments that could incur due to simple change of mind.
Personalized items that are monogrammed or engraved are final sale. They cannot be returned or exchanged. Keep in mind that cleaning products should not be used on top of the monogramming. Your final order will be shipped once the monogram or engraving is completed. Please allow approximately an additional 1-2 business days for delivery of all personalized orders. Personalized items that are monogramed or engraved are shipped separately from other items in orders. Personalized items are eligible for standard ground shipping only. Unfortunately, request monogramming or engraving for your item will only be available before you place your order. It cannot be requested after the order is placed or once you have received the order. If you would like to personalize your items, please visit our website, and make an inquiry on the Contact Us section by selecting the title “Personalize”. You will need to provide an exact description of what you would like.
When returns, exchanges or refunds are requested, the original order will be cancelled first. Please note that the restocking fee and return shipping fee will be charged only when it is necessary and will deducted from the total refund amount. The customer is responsible for the restocking fee and return shipping fee for a simple change of mind return. Cosa Piora will refund the total amount which includes the amount of the product and shipping fee, only and only if the product is a defective, damaged or the incorrect product.
If you would prefer to keep the incorrect product and not go through the return process, we will be able to offer a discount off the item as a gesture of goodwill. Depending the on the purchased product, you will receive a discount. Discount rate will be determined by the circumstances.
Cosa Piora products are all handcrafted individually down to the finest detail. Tremendous care is put in packing our individual products before they are dispatched. Slight scratches, marks and discolorations on the metal parts, magnetic coin and all other components within the Cosa Piora original product case are characteristics of the product resulted from the handmade process. These are not considered as defects or damages and does not qualify as reasons for return, exchange, or refunds.
All orders made with a E-Gift Card, the refund is made back to your E-Gift Card. If you have made an order with two different payment methods, then refunds will be made to both its original payment method.
Cosa Piora monitors all order and return activities made by all customers (i.e., members and non-members). Continuous returns made by a single customer will be confronted for review and assessment. Under our discretion, if we consider the number of returns to be excessive, faulty, and unreasonable, we will immediately terminate the membership with us or any future orders. Once your membership is terminated, you will not be eligible to registration and future orders. If this is the case, the Customer Service will notify the customer responsible for such action.
All sales and promotional discounted products are final. They are non-returnable, non-refundable, and non-exchangeable.
All terms, policies and instructions apply to all orders and they are subject to change.

RETURN TIMELINE
Requests for returns must be requested and sent within 14 days (Not business days) from receiving your order to be processed. Cosa Piora reserves the right to reject the return request if it exceeds 14 days.
ONLINE SUBMISSION
Online submissions must be made by completing the return form on the Contact Us section of the website. Please fill in the required fields under the subject “Returns” with a subject detail you wish to submit. All submissions are reviewed by Cosa Piora. Once approved, Cosa Piora will send a return form and return label.
VALID INFORMATION
All information must be accurate and correct, otherwise, returns or refunds may be subject to rejection. Online submission and received return form must be accurately filled out.
RETURN LABELS
Returns must be made through the return labels that have been provided by Cosa Piora. If you decide to use your own carrier for your return, Cosa Piora will not reimburse any fees incurred during the return process.
We highly recommend that you use the original box, or box that is similar in size. Any additional fee incurred due to rejection by the courier will be the customers responsibility.
RESPONSIBILITY OF CUSTOMERS
It is the customers responsibility to read our Return Policy and make sure all return is met with the relevant policies. Cosa Piora reserves the right to reject returns that do not comply with our Return Policy.

Please make sure all components of the product are intact within its Cosa Piora original product case. The components include the followings:
The product(s)
Cosa Piora original product case(s)
Certificate of Authenticity(s)
Polishing cloth(s)
Scratch-resistant sticker(s) in place
Shipping box (if possible)
Make sure not to remove the scratch-resistant sticker(s) on the metallic components and magnetic caps that protects the product. This enables the product to maintain its original condition and avoid any direct scratches or damages. Once everything is intact, place the product back inside the Cosa Piora original product case, and in the condition as when you first received it.
Once you have confirmed all components are intact and ready for return, please make sure to make an online submission for a return form and return label through the Contact Us section of the website. Fill in the sections on the website with all the appropriate information with a form of proof that justifies your inquiry. All information needs to be accurate and correct. Once the information is submitted, there will be a review process by Cosa Piora.
Once you have confirmed that you are eligible to make a return, you will receive a return form and return label from Cosa Piora through your email.
When you receive the return form and return label, pack the Cosa Piora original product case carefully.
The original product case must be packed in its original shipping box or any box similar in size of your choosing.
We strongly recommend you use the original protective wrap or other protective material (e.g., bubble wrap) that would fit in the shipping box.
We strongly recommend recycling the original shipping box that has been used to deliver the product. However, if it is unavailable, you can use any suitable shipping box with sufficient protection of your choosing. Please make sure the Cosa Piora original product case is packed carefully to avoid any unnecessary damages in any way.
You will need to include the return form along with the other items. Please fill out the return form the reason for the return. If your return form is not properly filled out, your return may not be processed. Make sure to include it in the return package. If you have misplaced the return form, you will need to request it again through the website.
Once the product is received, the product will be thoroughly reviewed. If the original product case or product itself is in an unacceptable condition, it will be reviewed with a possibility that you will not be eligible for returns, exchanges, or refunds.
Print the received return label on a sticker paper or a piece of paper to affix it on your shipping box. If you are printing on a piece of paper, please attach the return label using a clear packaging tape. Make sure you do not block or obscure the label barcode. Remove any previous address labels, mailing labels or barcodes that would cause any confusion. This might create confusion when scanned and mislead drivers or people handling the return package.
Make sure the return label on shipping box is clearly visible. Before you seal you, package make sure to you include everything which includes the return form as well.
When you are fully ready, drop off you return package at the assigned carrier which includes UPS or USPS. Please be sure to check your return shipping label.
Please make sure to save your return *tracking number for future reference. Use your shipping tracking number to track your shipment on the directly through the courier’s website.
The tracking number is printed on the shipping label.
The Customer Service will reach out once the return is processed. Please keep in mind that seasonal weather events or any other disruptions may occur and cause delays for all shipments including returns.

All ordered products must be returned in its original condition with all components intact and must meet our polices to request returns. If you do not comply with our policies, Cosa Piora reserves the right to deny or reject returns, exchanges, or refunds.

RETURN TABLE

Return Return fee
Domestic
Carrier: USPS		 Restocking fee is 5% per product plus $5.95 return shipping fee
for returns depending on the *circumstances
International
Carrier: Local postal service or a local courier		 Initial return shipping fees is responsible by the customer.

Please refer to our Return Policy.

Circumstances may include simple change of mind, etc.
All returns for domestic and international orders must be requested and sent within 14 days (Not business days) from receiving your order.
Online submission must be made first through Cosa Piora website to make all returns.
You will go through a 2-step review. Once approved, for domestic returns you will receive return form and return label. International returns will only receive the return form without the return label through email. For international returns, reimbursements for the returns process will made depending on the circumstances and it will only be made through PayPal.

Cosa Piora reserves the right to review the original order. We will reject any returns and decline refunds when they do not meet the requirements. Cosa Piora will go through a 2-step reviewing process. If your online submission is approved and confirmed, a return label will be sent. You will need to send the product back and there will be a second review of the actual product. When your return has been approved and confirmed, your refund will be issued accordingly.

Rejection 1 (Online Review)
Returns will be rejected when:
all required information is not filled out;
submitted information is incorrect and inaccurate;
the reason for return is unacceptable after a review;
when the uploaded images(documentation) are unclear and unreadable;
when images(documentation) you submit does not clearly describe or demonstrate the reason for return;
purchases made as part of a sales promotion.
Rejection 2 (Physical Review)
Returns will be rejected when:
too much time has passed. (Returns must be requested and sent within 14 days from receiving your order)
product is in an unacceptable condition.
it appears tampered, customized, or altered in any way.
any of the product returned with markings or writing made by the customer on the original product case.
A product must be of acceptable quality​ - it is:
in perfect condition;
have not been worn or used in any way;
safe, durable and free from any defects or damages;
acceptable in appearance and finish;
all additional accessories including shipping box(s) and original product case(s) (Double boxes: outer & inner product case), product(s) (lapel flower and magnet coin), polishing cloth(s), Scratch-resistant sticker(s), Certificate of Authenticity(s) (card & envelope), protective components must be in place.

Any returns received which do not meet our Return Policy requirements may be rejected. In this case, Cosa Piora is entitled to deny or reject the return. You will not be eligible for refunds. The product will be sent back at your expense.

Refunds will be made once the return product is received and reviewed.
Any damages caused by intent, negligence and carelessness of the customer will not be eligible for refunds
If you choose to receive the refund due to simple change of mind, the restocking fee of 5% per product plus $5.95 shipping fee will be deducted from the total refund amount.
If you received a defective, damaged, or incorrect product, Customer Service will review the product through 2 step process and once approved no return shipping fee will be deducted from the initial payment.
We are not responsible for lost or stolen or misplaced packages during return transit.
If your order was made with a credit card, debit card, or PayPal Express, you will receive your refund to the original payment method used at the time of purchase.
For all products shipped within the United States, all applicable sales taxes will be refunded in-full. For any product shipped outside the United States, additional customs duties and/or applicable sales taxes are non-refundable. However, you may be able to recover these by contacting your local customs bureau directly. As this is not guaranteed for all countries, we recommend hiring a customs broker if you wish to reclaim duties on returned merchandise.
If you received a Cosa Piora product as a gift, you may make an exchange or a refund claim.
Gift Recipient:
Please keep the original packaging if you would like to make an exchange or refund claim. Returns must be made first to process exchanges or refunds.
Please ensure you have proof of purchase which includes a name of the gift sender, receipt, and product and/or order number. Without this information, we will not be able to process it.
Only official members can request for returns, exchanges, or refunds. If you are not an official member, register for membership through the website.
Once completing the sign-up process, please submit a return request through the Contact Us section of the website. Return requests must be approved by Cosa Piora. All exchanges or refunds must fulfill our Return Policy.
Once the return process is completed and approved, you will be eligible to receive refunds in either in Cosa Piora E-Gift Credits that could be used in the future or an exchange to a different product of your choosing. Cosa Piora E-Gift Credits are only usable on the website.
Gift Sender:
The gift recipient must return the gift according to our Return Policy. All returns will be carefully reviewed. The gift sender will need to verify, if necessary, that the gift was purchased through the website.
Once the gift is returned and approved, the gift sender will only be refunded to the original payment method used at the time of purchase. This includes our E-Gift Card ordered online. Once the product is returned first, exchanges or refunds can be made.
Please check with your credit card company and/or with your bank whether if the right amount has been refunded. Refunds may take up 30 days depending on your credit card company and/or bank and it is most likely the case that your money is still working its way back to get to you.
Depending on the circumstances, transactions fee can be deducted from the refund amount.
For more information, please visit our FAQs section of the website. If you cannot find the answer that you are looking for, please make a submission through Contact Us section of the website.
We are committed to delivering high-quality products and ensuring a satisfying shopping experience. If you are not fully satisfied with your purchase, you may be eligible for a refund, even for items purchased at a discount, under the following conditions:
If you return an item purchased with a discount code or promotional offer, a refund will be processed only if the discount is applied in compliance with our terms and conditions. Refund eligibility is contingent on the proper use of discount codes or promotional offers, and any misuse or improper application will result in the transaction being ineligible for a refund. This policy ensures that all discounts are used fairly and as intended, maintaining the integrity of our promotional offers.
The value of any discount applied to your original purchase is not eligible for a cash refund. Refunds are based solely on the amount actually paid after the discount was applied. For example, if a $20 discount was used on a $100 item, reducing the final payment to $80, the maximum refund issued will be $80. This policy ensures that refunds accurately reflect the amount paid, excluding any promotional discounts or offers.
When a discount code or promotional offer is applied to your purchase, it is considered fully redeemed once the purchase is completed. If you receive a refund, the original discount code or offer cannot be reissued or automatically reused for future purchases. However, if the discount code is still within its original validity or promotional period, and you have not exceeded any usage limits specified for the promotion, you may be eligible to apply a new instance of the same code or promotion to a future purchase. Please note that the availability of the discount code is subject to the terms and conditions of the original promotion, and we cannot guarantee that the same offer will be available again if it has expired or if all code has been redeemed.
Any shipping or handling fees paid on discounted purchases are non-refundable, except in cases where the return is due to an error by Cosa Piora. Examples of such errors include receiving a damaged or defective product or an item that differs from what was ordered. In these cases, customers are eligible for a full refund of both the item’s purchase price and any associated shipping or handling fees.
For standard returns not resulting from Cosa Piora’s error, the return and refund process will begin once we have received and inspected the returned item to ensure it meets our return criteria. After the inspection, we will issue a refund based on the amount paid after any discounts were applied, deducting any non-refundable fees as applicable. This refund will be processed promptly; however, please note that additional time may be needed for your bank or credit card provider to fully process and post the refund to your account. Depending on the provider’s processing times, this may take several business days.
By making a purchase on our website, you acknowledge and agree to all terms and conditions and policies. If you have any questions or concerns regarding this policy, please contact our customer support team before initiating a return. It is your responsibility to review this policy periodically to stay informed of any updates. By making a purchase on our website, you acknowledge and agree to all terms and conditions and policies. If you have any questions or concerns regarding this policy, please contact our customer support team before initiating a return.
All sales and promotional discounted products are non-returnable, non-refundable, and non-exchangeable. However, exceptions can be made if the product is defective, damaged, or incorrect. Only under these circumstances, Cosa Piora will review and process the returns, exchanges, or refunds, accordingly.

Once the items are personalized, it cannot be undone, refunded, or be exchanged. Personalized items include specific monograms and engravings. These specifications can specially be requested.

You can check your return status through Orders under My Account. You will need to be an official member to check this. If you are not, please register to check your return status.
All returns must meet the Return Policy. Returns will be reviewed by the Customer Service thoroughly. You will receive a confirmation email notifying you that your refund request has been approved for processing. If you are rejected, you will not be eligible for refunds and we will return your product to you at your own expense.
Refund will be made to the original purchase payment method. Depending on your bank, credit card company, or other payment method, processing times may differ. Refunds can usually take up to 30 days depending on your credit/debit card issuer.
For quick and accurate refunds, please check that your return product fulfills Cosa Piora’s Return Policy.
As mentioned above, refunds may take longer or shorter depending on the payment methods. We recommend that you look at your actual bank statement to verify and reach out to your bank or credit card company directly to ensure that your refunds are being processed properly. This is important because when Cosa Piora approves a refund, we immediately request a payment refund to each payment company. In other words, the final refunds are solely responsible by the credit card company or the bank, therefore, it is important to reach out directly to ensure the refunds are being processed properly.

The shipping process starts within 24 hours of the receipt of your order. Once the order is shipped, you cannot cancel the order. First, the product must be delivered and accepted by you and then you can request for returns, exchanges, or refunds through the website. You cannot exchange products when it is in the exchange or return process Therefore, please make sure and check all your items in you cart whether if it is correct before finalizing your order.
Cosa Piora will only exchange or refund an order if it is returned in its original condition and packaging. All exchanges must meet our Return Policy. We strongly recommend keeping the shipping box that came in to make return.
The gift recipients are eligible make returns and exchanges marked as gift. However, the type of refund or credit you receive depends on how the gift was purchased and how it is returned. For example, if the gift was bought using a debit or credit card then any refund will go straight onto that card, rather than to you. In most cases, it will be the gift sender that receives the refund. Gift recipients will only be eligible for exchanges or Cosa Piora E-Gift Credits.
Proof of purchase (e.g., order number, receipt, general order information, etc.) is an important part of the process, and without it you may not be able to get a refund or exchange.
Exchanges are available for products that have a size or color variation or if you received defective, damaged, or incorrect product. If you received a defective or damaged product, or if the incorrect product was sent to you, the restocking fee and return shipping fee is free. However, the customer is responsible for the restocking fee and return shipping fee for a simple change of mind return and exchange.
Cosa Piora cannot offer any exchanges if there are damages caused by intent, negligence, and carelessness of the customer in any way. In this case, Cosa Piora will return the product at the customer’s expense.

Once the items are personalized, it cannot be undone, refunded, or be exchanged. Personalized items include specific monograms and engravings. These specifications can specially be requested.
The exchange products must be shipped and sold only by Cosa Piora at cosapiora.com and must be under these conditions, as follows:
Defective Product
Ordered product that is directly associated with manufacturer defects resulted from the manufacturer's negligence.
Damaged Product
Although it is extremely rare, ordered product might be damaged upon its arrival or being damaged during the transit period.
Received Incorrect Product
Ordered product that is wrong or different from what you have ordered from the website. It may be wrong size, color, or simply a wrong shipment.
In all cases, please keep all products closest to its original condition. Do not tamper it any way. Please make sure to document it and upload it with the inquiry.

In-store purchase will be available in different forms. Unlike an online store, you don't have to wait for days or weeks to get the product you wish to purchase when you purchase it on site. You can simply choose the product you wish to purchase, make the payment, and take it home. Its fast and convenient.

Also, if you have trouble deciding a particular product that you would like to purchase or need help locating. A store representative will help explain you about each item and help you make an informed decision. It is easier to choose when you can see the products on site and compare products. There are specific guidelines for in-store purchased items. Keep in mind that online purchased items and in-store purchased items have different policies. All policies must be complied, so please read them carefully.

General Terms
For in-store purchases, payment can be made via cash and credit card. Refunds will only be made by the original payment method.
Bring your in-store purchased items to the store or pop-up store in the U.S. for easy, refunds and exchanges.
Online purchased items cannot be refunded or exchanged at the store or pop-up store. Only items purchased at the store or pop-up store can be refunded or exchanged.
Online purchased items cannot be refunded, or exchanged at the store or pop-up store, vice versa, in-store purchased items cannot be exchanged or refunded through the website.
If you wish to refund or exchange an in-store purchased item, you must visit the physical store and request it within 14 days (Not business days) from the date of purchase. However, if the operating period of the store is shorter than 14 days, such as a temporary pop-up store, you must visit the store within the operating period or hours to request an exchange or refund. Make sure the check
Bring proof of purchase (i.e., receipt, invoice, order confirmation page, order details page, order emails) and the credit card used to make the original purchase. If you don't have proof of purchase, unfortunately, your returns and exchanges will not be accepted.
Returns, exchanges or refunds are only eligible only under the following conditions:
Return must be requested within 14 days (Not business days) from the date of your purchase.
The product and original product case must be in its original condition.
The product and original product case must be unused, unaltered, unrepaired, unwashed, or undamaged in any way.
The tags and labels must not be removed.
The Certificate of Authenticity and the polishing cloth must be included.
Scratch-resistant stickers on the metallic components and magnetic caps that protects the product must not be removed. It helps to maintain its original condition.
All condition of the product must comply with both Cosa Piora Refund and Exchange Policy, otherwise, you will not be eligible for refund, or exchange. Make sure to check our policies thoroughly before make request refund or exchange.
Please be sure to check that exchange and refund periods and policies for the in-store purchased items as they are different from those online purchased items.
Exchanges in store are subject to inventory availability in the store you visit.
All sales, promotional discounted, personalized limited edition, custom-made product(s) are final. They are non-returnable, non-refundable, and non-exchangeable.

International returns apply to those who have purchased a product outside of U.S. If you are not satisfied with your order, you are welcome to return the product.

Returns, exchanges or refunds process will be the same as domestic shipments except for return shipping fees. Unless you have received a defective, damaged, or incorrect product, international return shipping fee must be covered by the customer. Cosa Piora will not be responsible for any fees incurred to make a return. If the return products do not meet the policies and terms, the return will not be eligible and will be rejected through the review process and the purchased product will be returned at your expense.

Please follow the following steps to make the return:
All returns must be requested and sent within 14 days (Not business days) from receiving your order. Any returns that exceed this period will not be accepted.
Submit your request directly through the Contact Us section of the website. Please fill in the required fields under the subject “Returns” with a subject detail you wish to submit. Upload any type of files or images that would help explain your situation.
The information is important to allow us to investigate how this issue may have occurred and for our internal quality control.
Once the online submission has been approved, return form without the return label will be sent through email.
Please make sure your return product is well packed and meets all conditions outlined in the Return Policy.
Enclose the completed return form with the packed product and make the return to the following address:
COSA PIORA CORP.
200 Water St. Suite 906
New York, NY 10038
United States
For international orders, the initial return shipping cost must be covered by the customer first.
If the return is due to simple change of mind, no reimbursements will be made. The product must be received and reviewed by Cosa Piora.
If you have received a defective, damaged, or incorrect product, we will provide you a full refund to your original method of payment and reimburse you for the shipping fee that you have used to return the product. The product and the receipt of the return shipping fee must be received and reviewed by Cosa Piora.
Additional notes:
If you have received a defective, damaged, or incorrect product and would prefer to keep the product, we will be able to offer a discount off the product as a gesture of goodwill. Depending the on the ordered product and, you will receive a discount.
If International orders are returned for insufficient or wrong address, customer has the option of paying for shipping again with correct and accurate address. Returns must be received and reviewed by Cosa Piora to be eligible for refunds. If the returns are accepted and approved, the return will be refunded excluding the return shipping fee. The returns must be received safely first.
If shipment is denied by customer for customs fees, we are unable to refund anything because we must pay to get shipment returned to the US. Customs fees are determined by the country/region of origin and we have no control over this.

International customers are responsible for the international shipping fees on making returns. Please use your local postal service or courier and standard shipping. International refunds will be done through the same process based on the domestic Return Policy. If the return products do not meet the policies and terms, the return will not be eligible and will be rejected through the review process.

A full refund will only be eligible only when you have received a defective, damaged, or incorrect product. Based on our Return Policy, the Customer Service will go through a review process and no restocking fee and return shipping fee will be deducted from the initial payment and the return shipping fee will be reimbursed.

The refunds will be processed at different exchange rate that was in effect at the time that your order was placed. All transactions will only be conducted in US Dollars. The refunds for the purchased product will be made to its original payment method.

Return international shipping fees will only be reimbursed only when you have received a defective, damaged, or incorrect product. If the return is just due to simple change of mind, you are not eligible to get reimbursed for the return shipping fee.

We can only reimburse the return shipping fees via PayPal. You will need a PayPal account to receive the shipping refund. It is easy and free to create. You can withdraw the funds directly back to your bank account. We will be able to send you a PayPal gift for this return shipping cost.

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