Every return must pass a rigorous verification check upon arrival. Review the essential timelines, fees, and quality standards required to successfully execute your return before preparing your package.

Return Eligibility & Timeframe

Shipping Methods & Associated Fees

1. Domestic returns

2. International returns

3. Gift returns

Gift returns are issued as store credit to the gift recipient.

• Account needed: Required to redeem your store credit.
• Proof of purchase: An order number or gift receipt is required to process the return.
• Domestic and international returns: Use our prepaid USPS label domestically, or arrange your own shipping internationally.

Refund Situations

Refunds go back to how you paid. If someone else paid or gifted you our product, you'll receive store credit instead. Refunds are issued in the original currency and can take a few days to appear, depending on your bank or provider.

If you paid yourself

• Paid with store credit: Refund returns to your credit balance.
• Paid with gift card: Refund returns to that same gift card.
• Paid with multiple payment methods: Each portion is refunded to its original source.

If you received a gift

• Received a product directly: You will receive store credit only.
• Received a gift card, used to purchase a product: Refund is credited back to that same gift card, not issued as cash and not sent to the original sender.

We recommend creating an account to track store credit, view past transactions, and apply it automatically at checkout. Store credit must be used in full, partial amounts can't be selected.

Condition & Quality Control Standards

Every return must pass a verification check (Physical Inspection). Items will be rejected and sent back to the customer's expense if they fail in the following:

• The Protective Sticker Rule: The scratch-resistant protective stickers on all metallic parts and magnetic caps must be intact. If removed or altered, the return is automatically void.
• Completeness & Packaging: Items must be returned inside their original, undamaged branded product case. All original inclusions including the Certificate of Authenticity, polishing cloths, packaging tags, and original packing slip must be present.
• Wear, Odor & Handling: Items must be in pristine, unworn, and unaltered condition. While trying on an item is permitted, any signs of handling beyond a basic try-on (such as micro-scratches, creasing, cosmetic smudges, or lingering odors from perfume, smoke, or pets) will result in an immediate rejection.
• Handcrafted Variance Notice: Minor surface variations, microscopic marks, or subtle tonal differences on metal components are natural characteristics of individual craftsmanship and are not considered manufacturing defects. Standard change-of-mind processing fees apply-of-mind fees apply.

Return Instructions

To qualify, returns must be initiated within 14 calendar days of delivery (per carrier tracking), and items must be unused, with tags attached, in their original packaging. Only one return request is permitted per order. Once finalized, closed, or officially denied, it cannot be reopened under any circumstance. No items may be mailed in advance without prior approval via chat request.

Returns (Domestic)

You have 14 days from your delivery date (confirmed by carrier tracking) to start your return and submit photos before shipping. Submit photos via Live Chat with your order number. Steps 1 and 2 must happen in this order, since a return request must exist first.

1. Start return
   Log in and start your return in My Orders by clicking Return items.
2. Submit image proof
   Submit photos of the item's condition, order match, and intact tags/packaging through Live Chat with your order number before shipping. Without this, your return is automatically declined.
3. Wait for approval
   Approval takes 1 business day. If declined, no shipping label will be generated. Return will be closed.
4. Receive approved return shipping label
   If approved, prepaid return shipping label will be sent by email. Processing and shipping fees are deducted from your refund, unless the item is defective or incorrect.
5. Pack and ship
   Place your original packing slip (or gift receipt) inside the box, along with all original components and accessories, then ship to the following address within 14 days.
   Address: Cosa Piora Corp, 200 Water St. Suite 906, New York, NY 10038.
6. Get refund
   Refunded to your original payment method after inspection (store credit for gifts). Products that fail inspection are returned to you at your own expense.

Returns (International)

All steps are the same as the domestic return process, except for Step 4.

1. Self-arranged return shipping: Arrange shipping yourself via EMS or local post. Premium carriers (DHL, FedEx, UPS) are not accepted. If premium carriers are used, shipping costs will not be refunded (product refund is unaffected).
2. Proof of shipment: Tracking number/receipt showing EMS or local post must be submitted to confirm the return is in progress.

Gift returns

1. Tell us about the return. Message us on Live Chat with your email and a photo showing the item's condition.
2. Send the item back.
   
   • Domestic: Once approved, we'll email you a prepaid shipping label.
   • International: Once approved, ship it yourself using a traceable carrier. We'll reimburse standard postage after inspection.
3. Register to claim your credit. After inspection, you get store credit and the buyer is refunded. Register with the same email from step 1, credit applies automatically at checkout. You'll get a confirmation email, make sure it matches. Credit can't be used in partial amounts.

Refund Processing & Policies

• Banking Post Windows: Approved refunds are routed immediately back to your original payment method in U.S. Dollars. Refunds for discounted purchases are based solely on the final amount paid after the discount was applied. It can take up to 30 days for your bank or credit card company to officially clear the balance onto your statement.
• Gift Cards & Split Tender: If your order was paid fully or partially with an E-Gift Card, your refund will be returned directly to the original gift card code for the portion covered by the gift card. Any remaining balance paid through another payment method will be refunded proportionally to that original source. To check your updated gift card balance, open your original gift card email, your remaining balance is displayed in the top right corner of the card image (e.g., "$100" with "$5.33 LEFT" below). Your gift card code remains the same and can be reused at checkout.
• Transit & Address Liabilities: Cosa Piora is not responsible for lost, stolen, or misplaced return packages during transit. If an international shipment is denied or abandoned due to unpaid customs fees, we are unable to issue a refund.
• International Shipping Fee Reimbursements: Reimbursement for international return shipping costs is only available if the item is physically confirmed to be defective, damaged, or incorrect. All approved international shipping reimbursements are issued exclusively via PayPal.
• No Direct Exchanges (Return & Re-Order Only): Cosa Piora does not process direct merchandise exchanges. Orders cannot be canceled or modified while in transit. If you need a different size, color, or style, you must receive the package and initiate a standard return for a refund. Once your return passes physical inspection and your refund is authorized, you may place a new order for the desired item on our storefront subject to live inventory availability.

Operational Notice

Cosa Piora reserves the right to revise, modify, or eliminate any part of these terms, eligibility frameworks, or logistical instructions at its sole discretion, without prior notice. We monitor all return activity; excessive, unreasonable, or abusive return behavior flagged by our system may result in account restrictions or permanent membership termination.